Location: Hybrid Miami 2 days On-site 

Competitive Base Salary + Benefits

As a Community Manager, you will act as the voice of the brand, ensuring real-time engagement and interaction with the audience across social platforms. Your role will involve fostering engagement, building strong relationships within digital communities, and ensuring that the brand’s voice resonates across various platforms.

We are looking for an enthusiastic individual eager to learn and grow within the advertising industry. If you are ready to contribute your creativity and passion for community engagement while working alongside talented professionals, we invite you to apply for this exciting opportunity.

Key Responsibilities

● Engagement: Monitor and respond to comments, questions, and messages on social media in a timely and brand-appropriate manner. Provide exceptional customer service while maintaining a positive community vibe.

● Monitoring Trends: Stay aware of conversations surrounding the brand and proactively engage in meaningful ways. Keep up with the latest trends, language, and engaging formats for each platform to foster a vibrant online atmosphere.

● Customer Interaction: Address customer queries, concerns, and feedback effectively to maintain a positive brand image. Your problem-solving skills will help navigate challenges within the community.

● Content Curation: Create and share compelling content that encourages conversation and interaction. Align posts with brand messaging to resonate with the audience.

● Moderation: Monitor discussions to ensure a respectful and constructive environment. Address any issues or concerns with professionalism, upholding the brand's values.

● Collaborative Insights: Work closely with strategists, data teams, marketing, PR, and creative teams to align community initiatives with broader campaign goals. Share audience reactions and trends to inform decision-making.

● Analytics: Analyze community engagement metrics to assess the effectiveness of strategies and make data-driven recommendations for improvement.

Qualifications

● Communication Skills: Exceptional verbal and written communication skills are essential. You must be adept at conveying the brand’s voice while engaging with community members.

● Empathy and Interpersonal Skills: A genuine passion for connecting with people is crucial. Understanding the needs and emotions of community members will help foster trust and rapport.

● Strong Social Platforms Knowledge: Deep understanding of the latest trends and platform-specific nuances is required.

● Experience with Tools: Familiarity with social media management tools (e.g., Hootsuite, Sprinklr) is a plus.

● Previous experience in community management or social media roles is preferred but not mandatory. A background in marketing or communications can be beneficial.